How to change your voicemail on RingCentral

Any caller or customer who arrives at the extension’s voicemail box will receive a welcome message via voicemail. Fortunately, RingCentral’s voicemail settings aren’t set in stone. You can always customize it to suit your own needs. You’ve come to the right place if you want to learn how to edit your voicemail.

In this article, you’ll learn how to change your RingCentral voicemail greeting, PIN, and even voice email. Keep reading to learn more about RingCentral’s voicemail editing options.

RingCentral How to change a voicemail greeting

Here’s how to change your voicemail greeting using the web portal on your PC:

1. Sign in to RingCentral Account using your credentials. Alternatively, you can use the Single Sign On option for even more ease.
   
2. Once the dashboard is loaded, click the setup icon in the lower left corner of the window.
   
3. Choose “Phone” from the menu in the middle.
   
4. Scroll down to Voicemail and tap Edit.
   
5. If you want to modify the welcome table, click on the link “Modify Table”. By default, the welcome is turned on 24/7.
   
6. Click Edit if you don’t want the default RingCentral greeting.
   
7. You can record your voicemail through a phone or built-in headphone microphone. You can also upload an existing recording from your local machine as another option.
8. Once the salutation is ready, press the Done button.
9. On the voicemail form, click Save.

Before uploading an audio file, make sure it’s an MP3 or WAV file. Otherwise, it will not be accepted.

If you are running a desktop app, just follow the above steps as they are pretty much the same.

RingCentral How to change the voicemail greeting on a mobile phone

RingCentral has a mobile app available for both Android And the iOS. This makes it easy for you to customize your account settings no matter what device you are running. Here’s how to change your voicemail greeting using the app:

1. Launch the RingCentral mobile app.
   
2. Click on the user’s avatar in the upper left corner of the screen.
3. Go to “Phone” and then “Voicemail”.
4. By default, voicemails work 24/7. If you want to change this schedule, click on “Select schedule”.
5. Under the “SET VOICEMAIL GREETING (WORK HOURS)” drop-down list, click “Default” if you want to use the default RingCentral greeting. Otherwise, tap “Custom”.
6. Select “Record a new welcome message”.
7. Use the red button to record your greeting.
8. Once done, hit “Save” in the upper right corner of the screen.

RingCentral How to change the voicemail greeting on the management portal

If you’re an administrator for your organization, use these steps to change your voicemail greeting:

1. Sign in to Administration Portal.
2. Click the “Administrator Portal” drop-down menu and select “My Extension”.
   
3. Go to “Settings”.
   
4. Open the “Call Forwarding and Voicemail” drop-down menu.
   
5. Go to the “Opening Hours” tab.
   
6. Under Missed Calls, choose Send to Voicemail.
   
7. Click Edit to switch to a custom recording.
   
8. Select “Custom” and add the new salutation. Alternatively, if you want to get rid of a custom welcome message, choose Default.
   
9. Click Save to update the changes.

RingCentral How to change your Voicemail PIN

A personal identification number (also called a personal identification number) adds an extra layer of security to your account. It proves that you really are who you say you are and allows you to access your voicemails. RingCentral gives you a PIN similar to everyone else when you sign up for a new account. For this reason, it is necessary to change the PIN once an account is created.

Of course, you may have other reasons to set a new PIN as well. Regardless of the reasons, here’s how to do it if you’re using your computer:

1. Sign in to RingCentral dashboard.
   
2. Click the gear icon in the lower left corner of the window.
   
3. Select “Phone” from the pop-up menu on the left of the screen.
   
4. Scroll down to “Voicemail” and click the “Edit” button.
   
5. At the bottom of the window, enter a secure and easy-to-remember PIN.
   
6. Confirm the PIN and click the Save button to update the changes.
   

The new PIN you just created will be used to access your voicemail messages.

Note: The above steps also apply to desktop users. They are very similar in terms of nomenclature and interface. Additionally, any changes you make to the desktop app will be reflected across all other platforms, including the mobile and web app.

RingCentral How to change your mobile voicemail PIN

If you use your mobile phone to operate your RingCentral account, here’s how to change your Voicemail PIN:

1. Launch the RingCentral mobile app.
   
2. Click on the user’s avatar in the upper left corner of the screen.
3. Go to “Phone” and then “Voicemail”.
4. Scroll to the bottom of the screen, and under “Voicemail PIN,” tap “Change PIN.”
5. At the bottom of the new screen, enter your PIN and pay attention to the PIN criteria. This is the PIN that you will use to open your voicemail messages.
6. Confirm the PIN and press “Save”.

How to change someone else’s PIN on RingCentral

If you have an organization or business team, you may want to change the PIN for another user in the organization. But first, you will need administrator privileges to complete this process. Once you have the required permissions, here’s how to do it:

1. Sign in to RingCentral management portal.
2. Go to Users and click on Users with Extensions.
3. Select the user whose PIN you want to change.
4. Click on Users Details, then go to Security.
5. Under Password, click Change Password.
6. Depending on your login method, you may be asked to enter your password. Do that and click “Next” to continue.
7. Open the PIN tag and enter the new PIN code. Confirm the PIN to continue.
8. Press the “Save” button to update the PIN.

RingCentral Change Voicemail Email

Here’s how to change your RingCentral voicemail:

1. Go to your……. RingCentral dashboard.
2. Go to “Settings” and then “Notifications”.
3. Choose “Advanced Settings” from the drop-down menu on the left of the screen.
4. Select “Voicemails” under “Via Email.” In the same row, click on “Customize notifications”.
5. Under Additional Settings, select the Include attachment with email option.
6. In the Email box, enter your voice email. If you want to have the same voicemail notification on multiple email accounts, you can enter all the required emails in the same box, separated by a comma.
7. Select Done.
8. Click the Save button to save changes.

Additional questions and answers

Can you change your voicemail greeting without the need for mobile service?

no. You need to be connected to a mobile service to change your voicemail.

Why do I receive voicemails in my email but they don’t appear in my RingCentral dashboard?

If your voicemail messages aren’t reflected on your app, but you can still receive them via email as attachments, try logging out and back in to the app. If that doesn’t work, uninstall and reinstall the app. If the problem persists, feel free to contact the RingCentral Customer Desk to let them know the problem.

What happens when I forget my RingCentral Voicemail PIN?

If you forgot your Voicemail PIN, sign in to the account and change the PIN as described in the section above.

Add a touch of personalization to your voice messages

Changing your voicemail allows you to add a touch of personalization to the way you handle missed calls. They are essential in business, and provide a thoughtful way to tell your customers and colleagues that you are far away and will soon take over.

Have you tried using RingCentral to route your voicemail before? How was the experience? Please let us know in the comments section below.